If any of the clients are having any negative experiences with Dubai Travel Tourism then this is the place where you can share your complaints so that We can improve ourselves for our customers’ experiences.
We believe that customers should be reassured that we value their opinions and are devoted to resolving their problems in a fair, fast, and effective manner by describing how clients can file formal complaints. We also describe the measures our customers will take to talk about, handle, and resolve problems. Dubai Travel Tourism has created a system for managing complaints. Our team is able to understand and follow the method with ease of your complaints.
Step 1
Take Note of The Grievance
Dubai Travel Tourism appreciates the customer bringing their complaints to our attention. We apologize and accept ownership, we don’t blame others and be cordial.
Step 2
We Record the Complaint's Specifics
Dubai Travel tourism’s team read the complaint carefully to determine the precise nature of the issue. We keep track of all concerns in one location or register them. This will enable you (out customers) to spot any patterns or problems.
Step 3
Find Out the Truth
Dubai Travel Tourism’s team listen to your complaints and find out where the problem is. We verify that we accurately understand and noted the complaint's specifics. We ask our customers if any questions arise.
Step 4
Discuss Potential Solutions to The Issue
We ask the customer what answer they are expecting; it could be a replacement (changing of any trip plan), refund or apology. We assess the request's reasonableness. In short we allow our customers to speak about what they are liking to do in resolving issue.
Step 5
Act Fast
We aim to resolve your complaint quickly. We don’t take a long time to solve our customer’s issues and don’t leave our customers alone with their issues.
Step 6
We Keep Our Promises
We keep our customers informed if there are any delays in resolving their requests. We don’t promise things that we can’t give. We are very honest with our customers.
Step 7
We Follow Up Our Customers
We contact the customer to find out if they were satisfied with how their complaint was handled. We let them know what we are doing to avoid the problem in the future.
We make sure your staff are trained to follow our customers’ procedure when handling complaints and that we have the power to resolve issues as quickly as possible.
We encourage our customers to provide feedback and complaints so that they let you know when there is a problem and give you the opportunity to resolve it.
